Terms of Use

These terms govern your use of FastConvert (the “Service”), operated by BRB Digital. The operator's identity and contact details are in the legal notice. By using the Service, you agree to these terms. If you use it for an organization, you confirm that you are authorized to bind that organization.

You must be legally able to enter into a contract to create an account or purchase a subscription.

FastConvert converts image, video, and audio files. Depending on the plan, it may also provide batch processing, saved recipes, cloud import or delivery, and client upload portals.

Current prices, features, file and batch limits, and processing limits are shown in the Service before purchase or use. Files are temporary: they are automatically deleted after 24 hours on the Free plan and 1 week on paid plans. You are responsible for keeping your own copy.

We may apply reasonable security and fair-use controls to prevent fraud, automated access that we have not authorized, account sharing or resale, and activity that disrupts the Service. “Unlimited” direct conversions means no fixed daily conversion quota; published file, batch, processing-time, and client portal limits still apply.

You are responsible for your account credentials and activity. You retain ownership of your files and grant us only the limited, temporary rights needed to store, convert, and deliver them as you request.

You must not use the Service to:

• break the law or infringe another person's intellectual property, privacy, or other rights;
• upload malware, unlawful content, or content you are not authorized to process;
• probe, bypass, reverse engineer, overload, or disrupt the Service or its security controls, except to the extent expressly permitted by applicable law or by a license governing third-party open-source software; or
• access the Service through automated means unless we have expressly enabled that access.

If you create a client portal, you must be authorized to invite each sender and use their contact details and files for the stated workflow.

Polar Software, Inc. is the merchant of record and authorized reseller for paid subscriptions. You buy the subscription from Polar, while BRB Digital licenses and provides the FastConvert Service. The final price, taxes, billing interval, and renewal terms are displayed before payment.

Subscriptions renew at the displayed interval until canceled. You can cancel through the online billing portal; cancellation normally takes effect at the end of the current paid period. Payment, invoices, refunds, and any applicable right of withdrawal are governed by mandatory consumer law and the Polar Buyer Terms. Nothing in these terms limits rights that applicable consumer law does not allow us to exclude.

We aim to provide a reliable Service but do not promise uninterrupted or error-free operation. Conversion results can vary by source file and settings, so you should check outputs before publishing or deleting originals.

We may improve, replace, or discontinue features. If a change materially reduces an active paid plan, we will give reasonable notice when practical and respect any remedy required by law. We may update these terms prospectively; material changes will be communicated where required.

FastConvert's software, design, text, branding, and other service materials are owned by BRB Digital or its licensors and protected by applicable intellectual-property laws. These terms do not transfer ownership of them to you.

FastConvert uses the Inter font under the SIL Open Font License 1.1. Rights granted by that license are not restricted by these terms.

To the extent permitted by law, we are not liable for indirect or unforeseeable loss, loss caused by your source files or settings, or loss resulting from a third-party service outside our control. You remain responsible for backups and for checking converted files.

For professional users, our total liability arising from the Service is limited to the amount paid for the Service during the 12 months before the event giving rise to the claim. This limitation does not apply to consumers or to liability that cannot lawfully be limited or excluded.

These terms are governed by French law. Mandatory consumer protections in your country of residence continue to apply. The competent courts are those determined by applicable law.

Before starting a formal claim, please contact support@fastconvert.app so we can try to resolve the issue.